Service Consultant

18 hours ago


Toledo, Ohio, United States Puente Hills Volkswagen Full time
About the Role

The Service Advisor plays a critical role in delivering exceptional customer experiences at Puente Hills Volkswagen. This individual will be responsible for managing customer interactions, preparing repair orders, and communicating effectively with technicians and customers.

The estimated annual earnings for this position are $35,000.00 - $105,000.00, based on performance and location. The role is primarily commission-based on sales, with minimum wage compensation for non-sales work and rest periods.

We value diversity and inclusion in our workplace and prohibit discrimination and harassment of any kind based on protected characteristics.

Key Responsibilities
  1. Greet customers promptly and provide a friendly welcome
  2. Obtain customer and vehicle information accurately
  3. Clearly report all vehicle symptoms as described by the customer
  4. Determine and recommend maintenance based on vehicle age, mileage, and history
  5. Prepare accurate estimates of labor and parts costs
  6. Establish follow-up times and monitor progress throughout the day
  7. Verify final invoices reconcile with work performed on repair orders
  8. Explain completed work and charges to customers
  9. Take ownership of the customer's experience by completing extra tasks to leave a positive impression
Requirements
  • A proven track record of achieving high customer satisfaction
  • Prior experience as a service advisor, assistant lane manager, or service consultant
  • A very energetic and proactive personality
  • A long-term career commitment to a growing organization
  • Personal and professional integrity
  • Strong computer skills and willingness to learn new programs
What We Offer
  • Competitive pay based on performance
  • Flexible working hours
  • Comprehensive health insurance benefits
  • Generous PTO and sick leave policy
  • 401(K) retirement savings plan


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