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Claims Support Specialist

2 months ago


Bedford New Hampshire, United States Concord Group Insurance Full time
Claims Assistant Job Description

This position is responsible for providing administrative support to the Claims Department in processing and servicing policyholder claims. The purpose of this role is to ensure claims are resolved accurately and efficiently.

Key Responsibilities:
  • Demonstrate exceptional customer service skills and effectively manage first notice of loss (FNOL) intake
  • Manage a high volume of incoming calls with professionalism and poise
  • Scan and index claim file documentation with attention to detail
  • Multitask in a fast-paced environment with ease
  • Learn and apply basic insurance fundamentals to support claims processing
  • Perform other related duties as assigned by supervisor
Requirements:
  • High school diploma or equivalent required
  • General clerical skills with proficiency in Microsoft Excel
  • Professional telephone manner and excellent interpersonal skills
  • Ability to work accurately with attention to detail and spelling/grammar
  • Experience working in a team environment and ability to collaborate on shared tasks
  • Experience working in a paperless environment preferred
Benefits:

Concord Group employees are eligible for a comprehensive total compensation package, including medical, vision, dental, life, and disability insurance. We offer a generous Paid Time Off Program and a competitive 401(k) plan with company match.

As a leading regional provider of property and casualty insurance, The Concord Group helps protect the families and small businesses that enable our communities to thrive. Our positive work environment, competitive benefits, and rapid growth make The Concord Group a great place to build your career.

The Concord Group is an Equal Opportunity Employer and participates in E-Verify.