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Pediatric After Hours Patient Services Representative
2 months ago
At TeamHealth, we are seeking a Pediatric After Hours Patient Services Representative to join our team. As a key member of our Urgent Care team, you will play a vital role in providing exceptional patient care and support to our patients and families.
Job Summary:The Pediatric After Hours Patient Services Representative will be responsible for providing direct assistance to patients and families, verifying demographic and personal information, and interacting with other representatives of services at the Urgent Care facility. This role requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment.
Key Responsibilities:- Represent TeamHealth in a respectful and caring manner with patients and their families.
- Interact calmly, respectfully, and in a friendly manner with other representatives of services at the Urgent Care facility.
- Participate in development and implementation of general policies and procedures to provide for the physical and emotional comfort and safety of patients.
- Verify patient demographics, current insurance, and obtain patient consent to treat to ensure accurate billing.
- Assist patients with various forms and obtain insurance waiver signatures as necessary.
- Perform a variety of duties involved in greeting and directing patients, their families, vendors, pharmaceutical representatives, and other business associates.
- Provide information to patients and their families on such matters as services, charges, and routine treatment procedures.
- Answer telephone, take messages, transfer calls, and provide information to other Urgent Care departments upon request.
- Problem solve and utilize resources to obtain patient information when patient is unable to communicate.
- Accept packages and deliveries from outside and inside sources, directing and distributing or sorting as needed.
- Process appropriate forms and copies insurance card information to ensure accurate billing and medical record information.
- Receive payments on patient accounts and compare cash receipts and payments in balancing daily receipts.
- Assist in compilation of data for regular and special reports as requested by the Site Administrator and other management personnel.
- Assist other departments as needed, including Occupational Health, Legal, and Corporate.
- Present patient with information regarding TeamHealth's HIPAA policy and obtain patient's signature acknowledging their receipt of the HIPAA information.
- Demonstrate the ability to accept responsibility for appropriate conduct within the office setting and with other department associates.
- Function as a member of the health care team related to patient care by interaction and cooperation with physicians and other health care professionals.
- Route patient records and specimens to assigned locations as needed and order patient record details as needed.
- Refer patients to proper clinical resources for health care questions and to proper personnel for TeamHealth policies.
- Responsible for maintaining inventory of office supplies.
- Maintain strict confidentiality of patient information.
- Complete clerical duties in a time-efficient manner as set forth by the Site Administrator.
- Report errors or problems so that appropriate action may be taken for patient care.
- Confer with patient to obtain accurate information for records and assist in completion of insurance/compensation/disability forms.
- Maintain front-end work area and front of house in clean and orderly condition.
- Comply with quality assurance, HIPAA, customer service, infection control, safety, and workers' compensation guidelines and other policies as set forth.
- Independently problem solve and utilize resources to obtain patient information when patient is unable to communicate.
- Perform drug screens as needed.
- Other duties as assigned and requested.
- Associates Degree in related field preferred, minimum of High School diploma required.
- Minimum of 1 year in previous customer service-related position required.
- 1 to 3 years' experience in a medical office/clinic environment preferred.
- 1 year prior experience in Occupation Medicine and experience in conducting drug screens preferred.
- Current BLS validation required.
- Prior experience with electronic medical records preferred.
- Ability to perform patient intake and document problems appropriately, seeking guidance as needed.
- High degree of verbal communication and interpersonal skills to determine needs, provide information, instruct, and provide emotional support.
- Strong organizational, verbal communication, and interpersonal skills.
- Working knowledge of general office equipment including fax and copy machines, multi-line phone system, and personal computer.
- Ability to address and resolve conflict in a professional manner.
- Ability to maintain strict confidentiality.
- Ability to be flexible.
- Ability to perform detail-oriented work.
- Ability to adapt to a changing and growing atmosphere.
- Courteous and professional demeanor.
- Willingness to work as a team player to meet common goals of the facility.
- Demonstrates excellent verbal and written communication skills.
- Ability to work under pressure and meet deadlines.
- Excellent customer service skills.
- Ability to maintain a professional demeanor and composure when handling difficult clients/stressful situations.
- Promote positive department morale through effective teamwork.
- Ability to work and travel to multiple locations if needed.
- Job performed in a well-lighted, modern office setting.
- Occasional travel locally.
- Occasional lifting/carrying (10 pounds or less).
- Occasional standing/bending.
- Moderate to high stress level.
- Prolonged sitting, telephone, and computer use.
- Associated health risks related to patient exposure including bodily fluids and disease.
This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.
Cooperative, positive, courteous, and professional behavior and conduct are essential functions of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers, and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.