Customer Service Representative
2 weeks ago
We are seeking a highly motivated and organized Customer Service Representative to join our team at Orkin, a global residential and business service provider. As a key member of our branch team, you will be responsible for delivering exceptional customer service and ensuring the highest level of satisfaction for our clients.
Key Responsibilities- Contact customers to schedule and confirm service appointments
- Schedule appointments for technicians to minimize drive time and/or distance as needed
- Perform outbound calls to customers to follow-up on service received and outstanding account balances
- Receive payments from past due customers
- Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules
- Reschedule un-serviced accounts within 24 hours
- Answer inbound customer service calls with an open, friendly greeting
- Utilize strong listening skills and probing questions to identify the customers concern and evaluate their needs
- Use strong communication skills to communicate/empathize with customers
- Work well within a team
- Participate in quality assurance processes/programs/initiatives as requested
- Competitive hourly pay
- Comprehensive benefits package including medical, dental, vision, maternity & life insurance
- 401(k) plan with company match, employee stock purchase plan
- Paid vacation, holidays, and sick leave
- Employee discounts, tuition reimbursement, dependent scholarship awards
- Quality, comprehensive training programs
Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM. The Pest Management Industry is growing and is a recession-resistant line of business. Orkin is financially stable and growing as the largest subsidiary of Rollins, (NYSE: ROL), headquartered in Atlanta, GA.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are organized, efficient, accurate and accountable with a strong ability to multi-task, then consider this key role as a part of the branch team.
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