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Platform Consultant

2 months ago


New York, New York, United States Yext Full time
Job Title: Associate Platform Consultant

Yext is seeking a highly organized and motivated Associate Platform Consultant to join our Services team. As a Yext product specialist, you will be responsible for providing platform configuration and data management services to our customers.

Key Responsibilities:
  • Work directly with customers to identify goals and requirements for assigned projects
  • Configure the Yext environment (Knowledge Graph, Pages, etc.) to meet customer requirements
  • Manage and prioritize multiple inbound client configuration or data management requests and drive to completion
  • Interpret client and other stakeholder requests, and effectively communicate these requests to other internal teams as necessary
  • Confirm resolution of the request
  • Create business requirements documents outlining client business rules, requirements, and customizations
  • Partner closely with the broader account team to ensure we are exceeding client expectations
  • Identify potential areas to improve all aspects of the platform and products
  • Analyze and import customer data, and provide quality assurance over the information and content loaded into the Yext Platform
  • Serve as a subject matter expert to customers as well as internal teams
  • Test new features and workflows in product releases for clients configuration, apply new features for client book of business and provide feedback to product management
  • Contribute to internal resources and process improvements
  • Provide Search Engine Optimization (SEO), data modeling, integration best practices and optimization guidance throughout engagements to drive customer return on investment
  • Provide status updates on your work and communicate potential risks and opportunities to clients and the account team
Requirements:
  • BA/BS degree in any subject area, or similar college level education or work experience preferred but not required
  • 2-4 years of experience in Software Implementation, Consulting, or similar client-facing roles
  • Strong written and communication skills
  • Proficient in data analysis and manipulation with Excel or equivalent
  • Effective interpersonal skills; along with strong ability to communicate complex problems
  • Attention to detail, organized, process-driven
  • Strong work ethic with the ability to work in a fast-paced and dynamic environment
  • Determination and perseverance when faced with challenges
  • Ability to thrive in a cross-functional team environment
  • Pride in providing a high level of service and delivering consistent performance
  • Interest in technology
  • Energized by completing items on a huge to-do list
  • Self-directed worker with outstanding time management skills
Preferred Qualifications:
  • Basic understanding of relational databases and SQL
  • Project Management related certifications such as a PMP or similar

Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law.