Head of Customer Journey Design

1 week ago


Palo Alto, California, United States Uniphore Full time

We're on a mission to revolutionize the way businesses interact with their customers. As our new Customer Experience Leader, you'll play a critical role in shaping this vision.

You'll be responsible for leading the development of customer support processes and tools, ensuring efficient and effective service delivery. You'll also oversee the implementation of innovative technologies and methodologies to enhance customer interactions and engagement.

To succeed in this role, you'll need 15+ years of experience in customer experience leadership roles, preferably within the AI space. Your expertise should include customer journey mapping, customer feedback mechanisms, and experience design.

Key Responsibilities:

  • Develop and implement customer support processes and tools.
  • Oversee the implementation of innovative technologies and methodologies.
  • Lead the CX team in identifying and analyzing customer needs, pain points, and feedback.
  • Collaborate with cross-functional teams to ensure a seamless and integrated customer journey.

We offer a competitive salary range of $200,000 - $250,000 per year, depending on your qualifications and prior experience. In addition to base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits, and more.



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