Community Operations Manager

5 days ago

Abilene, Texas, United States Hunt Corporation Full time
Job Summary

We are seeking a highly skilled and experienced Community Manager to join our team at Hunt Corporation. As a key member of our property operations team, you will be responsible for ensuring the overall success of our properties and delivering exceptional resident experiences.

Key Responsibilities
  • Directly supervise and manage Community Supervisors, Leasing Specialists, and Resident Service Specialists to ensure seamless property operations.
  • Monitor and manage all accounts receivable, including rent collection, posting, and maintenance of accurate rent rolls.
  • Collect delinquent account balances from previous residents and ensure timely payment processing.
  • Prepare and submit daily, weekly, and monthly financial and leasing reports, including pre-close, closeout, market surveys, and lease expiration matrices.
  • Audit records and files to identify areas requiring administrative action, such as lease expiration dates and delinquent accounts.
  • Process evictions, including paperwork, notices, and court hearings, in accordance with company policies and procedures.
  • Lease units as needed, ensuring execution of leases and lease files are properly completed.
  • Send lease expiration letters and process lease renewals to ensure seamless resident transitions.
  • Conduct competitive property shops to stay informed about market trends and competitor activity.
  • Enter, process, and receive vendor payables, scanning invoices to the AP department for payment processing.
  • Ensure timely correction of unsafe conditions and maintain a safe and secure environment for residents and staff.
  • Process move-ins, move-outs, and lease renewals, ensuring accurate and timely completion of all necessary paperwork.
  • Assist the Community Director with site-level leadership, including staff performance management and resident relations.
  • Develop and implement strategies to enhance resident retention, including planning and organizing social events at the property.
  • Assume responsibility for property operations in the absence of the Community Director, ensuring seamless continuity of services.
  • Ensure compliance with company policies and procedures, including adherence to regulatory requirements.
  • Perform physical inspections of the property to verify condition of vacant units, community appearance, and safety.
  • Coordinate with maintenance and make-ready staff to ensure timely reconditioning of units after move-out.
  • Perform 21-day pre-inspections and move-in/move-out inspections with residents, as requested.
  • Assist in the preparation of weekly, monthly, and quarterly reports and executive summaries.
  • Create purchase orders for office expenses and process invoices for monthly utilities, as needed.
Requirements
  • High School Diploma or GED (or equivalent) required; Bachelor's Degree in Business Administration, Property Management, or related field preferred.
  • 2 years of previous property leasing experience or applicable skills required; 1-3 years of experience managing others required.
  • Previous experience with YARDI preferred.
  • Strong computer skills with MS Office Suite (Word, Excel, PowerPoint, and Outlook).
  • Strong verbal and written communication skills.
  • Ability to work effectively with employees at all levels of the organization and with the military community and command.
  • Reliable, self-motivated, and team-oriented individual with strong attention to detail, communication, client management, and business literacy skills.
  • Discretion and ability to maintain a professional attitude and appearance.
  • Certified Professional of Occupancy (CPO) certification or Accredited Residential Management (ARM) certification highly preferred.
  • Certified Apartment Manager (CAM) certification preferred.
  • Valid Driver's License, in-state required.
Compensation and Benefits

We offer a competitive salary and a comprehensive benefits package, including paid time off, medical, dental, life, and disability insurance, HSA/FSA accounts, retirement, rewards programs, and more. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and experience. We also offer a generous total compensation and benefits package.

Please note that you must be able to pass a drug, background screen, and physical abilities test/motor vehicle record check (if required per the position).

The Company and its affiliates provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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