Hotel Guest Services Coordinator
3 weeks ago
About Us:
Courtyard Bloomington is a leading hotel chain with over 1,550 hotels worldwide. We offer a comprehensive benefits package, competitive salaries, and opportunities for advancement and professional growth.
Why Join Our Team:
- Be part of a global brand with a rich history and commitment to excellence
- Enjoy a dynamic and supportive work environment with a diverse team of professionals
- Gain valuable experience and skills in the hospitality industry
- Take advantage of our comprehensive benefits package and competitive salaries
Responsibilities:
- Provide exceptional guest service and ensure a seamless stay for our guests
- Register guests, handle room reservations, and provide information on hotel services and amenities
- Answer phone calls, respond to guest inquiries, and resolve issues in a timely and professional manner
- Maintain accurate records, process payments, and handle cash transactions
- Collaborate with other departments to ensure seamless guest experiences
Requirements:
- Bachelor's degree or equivalent experience in hospitality or a related field
- Excellent communication, problem-solving, and customer service skills
- Ability to work well under pressure, multitask, and prioritize tasks
- High school diploma or equivalent required; college coursework in related field helpful
Estimated Salary: $50,000 - $60,000 per year
Location: Normal, IL
Job Type: Full-time
Work Schedule: Varies, including evenings, nights, weekends, and holidays
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