Hotel Guest Services Coordinator

3 weeks ago


Normal, Illinois, United States Courtyard Bloomington Full time

About Us:

Courtyard Bloomington is a leading hotel chain with over 1,550 hotels worldwide. We offer a comprehensive benefits package, competitive salaries, and opportunities for advancement and professional growth.

Why Join Our Team:

  • Be part of a global brand with a rich history and commitment to excellence
  • Enjoy a dynamic and supportive work environment with a diverse team of professionals
  • Gain valuable experience and skills in the hospitality industry
  • Take advantage of our comprehensive benefits package and competitive salaries

Responsibilities:

  • Provide exceptional guest service and ensure a seamless stay for our guests
  • Register guests, handle room reservations, and provide information on hotel services and amenities
  • Answer phone calls, respond to guest inquiries, and resolve issues in a timely and professional manner
  • Maintain accurate records, process payments, and handle cash transactions
  • Collaborate with other departments to ensure seamless guest experiences

Requirements:

  • Bachelor's degree or equivalent experience in hospitality or a related field
  • Excellent communication, problem-solving, and customer service skills
  • Ability to work well under pressure, multitask, and prioritize tasks
  • High school diploma or equivalent required; college coursework in related field helpful

Estimated Salary: $50,000 - $60,000 per year

Location: Normal, IL

Job Type: Full-time

Work Schedule: Varies, including evenings, nights, weekends, and holidays



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