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Heavy Duty Parts Sales Representative

2 months ago

Burton, Michigan, United States FleetPride, Inc. Full time
Job Summary

We are seeking a skilled Counter Sales Representative to join our team at FleetPride, Inc. As a Counter Sales Representative, you will be responsible for providing exceptional customer service and sales support to our customers. This role requires a strong understanding of heavy-duty parts and the ability to effectively communicate with customers to meet their needs.

Key Responsibilities
  • Determine and obtain heavy-duty parts for customers as requested by phone or in person.
  • Locate and obtain ordered parts for customers from central warehouse or branch.
  • Determine sales price for customers for each sale in accordance with company procedure.
  • Handle warranty or defective parts for customers in accordance with company procedure.
  • Write up approved charge sales in accordance with company procedure.
  • Special order parts on an emergency basis when necessary and appropriate.
  • Process approved credits for customers when merchandise is returned.
  • Maintain confidentiality of pricing lists and structures as required by company procedure.
  • Answer customers' questions about products, prices, availability, and product features.
  • Provide customers with current product catalogs.
  • Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.
  • Ensure that counter parts area is clean and in order. Ensure that display areas encourage sales.
Requirements
  • High School Diploma (or GED or High School Equivalence Certificate)
  • Intermediate knowledge level of Windows XP (excel, word and outlook)
  • Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
  • Communicating: Conveying information to others in an effective manner.
  • Time management: Managing one's time and the time of others.
  • Persuasion: Persuading others to change their minds or behavior.
  • Service orientation: Actively looking for ways to help people.
Experience
  • Minimum of 2 years' experience in sales; sales of heavy-duty automotive parts preferred.