Customer Service Lead

4 weeks ago


Bismarck, North Dakota, United States SpartanNash Full time
Job Summary:

This role is responsible for providing and maintaining a high standard of customer service in the store's front-end operations. The Customer Service Lead will supervise and direct all front-end activities in the absence of the Customer Service Manager, ensuring that the work shifts at the front end contribute to the financial best interests of the store.

Key Responsibilities:
  • Accurately perform all transactions, including cash, checks, debit/credit/EBT cards, and ID requirements.
  • Ensure that return-to-stock items are handled in a prompt and orderly manner, with a focus on perishable items.
  • Knowledgeable about product locations in the store and advertised items, special prices, coupon deals, and other features that apply to the store's sales program.
  • Train others to perform all department activities and functions.
  • Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.
  • Handle spoiled/damaged products per established guidelines.
  • Maintain a clean, attractive, and well-stocked department.
  • Follow all PPE and Safety Guidelines, Food Safety and Cleaning Expectations, and Guest Experience Guidelines.
Requirements:
  • High school graduate or equivalent (GED).
  • Proficient computer skills, including email and spreadsheets.
  • Ability to read, write, comprehend, and interpret documents.
  • Accounting/Bookkeeping skills and ability to interpret and analyze financials.
  • Develop and manage budgets, delegate, direct, and implement.
  • Suggestive selling and knowledge of products.
  • Detail-oriented.
Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally.


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