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Network Security Specialist

2 months ago

Santa Clara, California, United States Palo Alto Networks Full time
Job Description

Company Overview

Palo Alto Networks is a leading cybersecurity company that provides innovative solutions to protect our digital way of life. Our mission is to be the cybersecurity partner of choice, and we're committed to delivering exceptional results for our customers.

Job Summary

We're seeking a highly skilled Customer Success Engineer to join our Network Security team. As a Customer Success Engineer, you will be responsible for implementing custom integrations and workflows to ensure our solutions are fully integrated into our customers' technical environments.

Key Responsibilities

  • Provide deep product-level expertise in account setup, deployment, and adoption & optimization
  • Communicate new versions/features, offer product support and advisory, and manage escalations
  • Work closely with CISOs, CTOs, and Security, Cloud, Network and other technical teams throughout the world's largest and most well-known organizations
  • Deliver support and services across our Next Generation Firewall (NGFW) technologies
  • Collaborate with Product and Engineering teams to ensure customers and partners get the most out of our products

Requirements

  • 5+ years relevant work experience in Network Engineering, Architecture, Security Engineering, technical consulting, or similar roles
  • Experience in supporting common end user software (Windows, Mac, Linux)
  • Experience in using tools such as Salesforce, JIRA, Gainsight or Tableau
  • Working experience with public cloud platforms such as AWS, Azure, GCP, Oracle (preferred)
  • Experience in working as a trusted technical advisor to drive value for customers, including the ability to interact with C-suite through client teams at various levels of technical and non-technical depth
  • Skilled in managing customer escalations with experience in technical support, account management
  • Some experience with configuring and deploying CDSS features
  • Some knowledge of customer software qualification, change management, and testing processes
  • Ability to create and present effective QBR/EBR presentations
  • Perform and document root cause analysis

What We Offer

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.