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Safety and Trust Operations Manager

2 months ago

Mountain View, California, United States NewsBreak Full time
Job Overview

About NewsBreak

NewsBreak is transforming the way individuals engage with local news and their communities. Our mission is to cultivate safer, more dynamic, and genuinely connected lives by linking local users, content creators, and businesses. Through strong partnerships with numerous local publishers and enterprises nationwide, NewsBreak is changing how a new generation of readers access and interact with vital, locally sourced content and information.

Since our establishment in 2015, we have experienced an impressive growth trajectory, proudly positioning ourselves as the leading local news application in the country.

Role Overview

As the Trust and Safety Manager at NewsBreak, you will report directly to the Director of Trust and Safety. Your primary responsibility will be to ensure the safety, integrity, and compliance of our platform with community standards and legal regulations. You will create and execute strategies to maintain trust and safety across all facets of our platform, including content moderation, user behavior, and interactions with third parties. This position is vital for preserving a positive user experience and reducing risks associated with harmful content or activities.

Key Responsibilities

  • Trust and Safety Strategy: Assist in the development and implementation of Trust and Safety strategies and tactics to ensure platform safety, integrity, and compliance with community standards and legal regulations.
  • Content Moderation: Oversee content moderation processes, including AI models and human review (including Quality Assurance analysis), to ensure adherence to community guidelines and ethical standards.
  • User Behavior Analysis: Examine user behavior patterns and trends to identify and address potential risks or violations of community guidelines or terms of service.
  • Policy Development: Collaborate with legal and policy teams to create and update platform policies, guidelines, and enforcement procedures.
  • Incident Response: Lead incident response initiatives for trust and safety-related matters, including escalation, investigation, and resolution.
  • Cross-Functional Collaboration: Work closely with content, advertising, product, engineering, legal, and customer support teams to effectively address trust and safety concerns.
  • Training and Education: Develop training programs and resources for internal teams and external partners on trust and safety best practices.
  • Performance Metrics: Monitor and analyze key performance metrics related to trust and safety, providing insights and recommendations for ongoing improvement.

Qualifications

  • Bachelor's degree in a relevant field, such as Computer Science, Information Technology, Communications, Journalism, Political Science, or a related discipline. Advanced degrees or certifications are advantageous.
  • A minimum of 5 years of experience in trust and safety, content moderation, or a related field, preferably within the digital media or technology sectors. Preferred experience includes working in startups, user support, risk management, or QA analyst roles.
  • Strong data analysis skills, adaptability, creative problem-solving abilities, and effective cross-functional communication are essential. Must be able to work independently and occasionally during unconventional hours, with a passion for maintaining internet safety.
  • Desirable skills include vendor management, familiarity with engineering terminology, and resilience in challenging situations.
  • Understanding of the content landscape, interest in news, and knowledge of abuse vectors and methods for identifying and mitigating their presence.
  • Proactive, detail-oriented, collaborative, with a strong sense of integrity and accountability.

Benefits

We provide a competitive benefits package that includes:

  • Health, dental, and vision coverage for you and your family
  • Top-tier 401(K) plan with company matching
  • Paid time off and holidays
  • Paid parental leave
  • Flexible spending accounts and commuter benefits
  • Team activity budget

The US base salary range for this full-time position is listed below. Pay may vary based on various factors including job-related skills, level, experience, geographic location, and relevant education or training. At NewsBreak, we design our overall rewards package to attract top talent. Depending on the position, the role may also be eligible for discretionary bonuses and options. Your recruiter can provide more details during the hiring process.

Annual Base Pay Range: $82,000—$128,000 USD