Sales / Customer Experience Associate

1 week ago


Belmont, United States Hotworx - Belmont CA Full time
Unlock Your Earning Potential as a Sales / Customer Experience Associate at Hotworx Belmont CA

We are seeking an exceptional Sales / Customer Experience Associate to join our team at Hotworx Belmont CA. This is a dynamic role that offers the opportunity to work in a fast-paced environment, driving sales and delivering exceptional customer experiences.

About the Role
  • As a Sales / Customer Experience Associate, you will be responsible for promoting our products and services to customers, ensuring they have an outstanding experience at our studio.
  • You will work closely with our management team to achieve sales targets and deliver on customer expectations.

Sales and Prospecting

  • Estimate approximately 40-50 hours per week unless otherwise noted by management.
  • Arrive early, 15 minutes before all scheduled work shifts, outside promotions, corporate sales appointments, and employee educational/training sessions.
  • Consistently maintain a professional appearance by adhering to the HOTWORX Uniform Policy & Code of Conduct.
  • Always strive for only 5-star online ratings for Yelp, Facebook, Google, and other listing sites.
  • Follow general cleaning and maintenance checklists and guides as assigned by management.
  • Complete all daily open/closing procedures and checklists for each shift.

Customer Relations and Training

  • Make every member feel special and keep them motivated for the workouts.
  • Assist members during their visits by providing warm greetings for each visit, answering their questions, providing proper sauna and workout instructions, answering all post-workout questions, and providing suggestions on gear, hydration, and other retail items.
  • Promote participation in the Burn Off Challenge and use of the HOTWORX App.
  • Sell memberships and do the necessary prospecting and outside promotions for new members. Achieve all membership sales goals.
  • Sell retail and learn everything that needs to be discovered about all products and future products that will be introduced. Achieve all retail sales goals.
  • Perform the lesser exciting duties with positivity such as cleaning and keeping the equipment in tidy order.
  • Do what is necessary to meet all prospecting and sales goal.

Marketing and Prospecting Duties

  • Ensure that minimum requirements for prospecting are met monthly. This includes at a minimum, 30 names and numbers turned in and 5 guest passes returned to the studio with employee initials on the back of guest pass from each employee.
  • Assist manager in social media engagement posts, promotions, and ongoing ad campaigns by providing insight on results, ideas, and more to increase traffic and promote online engagement.
  • Review and update Studio Prospecting/Client tracking logs daily to ensure proper exercise of prospecting duties and follow to increase sales opportunity and personal commissions. This includes new member follow-up, new guest tracking, etc.
  • Utilize all HOTWORX marketing tools simultaneously and consistently to maximize traffic. Personal Minimum Prospecting Requirements are as follows:
    • Place and maintain 10 lead boxes in strategic business to be checked weekly.
    • Generate a minimum of 5 new guests per week through guest pass program.
    • Enroll a minimum of 15 new Members each month.
    • Generate a minimum of 30 new guests per month through the Ambassador Program.
    • Execute one outside promotion each month.
    • Secure 10 new guest (red) appointments each day.
    • Secure 3 VIP business partners each month.
    • Participate in distribution of 500+ guest passes per month, per studio.

What We Offer

  • A competitive base wage of $18.00 per hour plus commission based on performance.
  • A flexible schedule that may be ideal for students.

Disclaimer

This job description is in no way a contract for employment. Employment may be terminated at any time within state labor laws for failure to perform the duties outlined in this job description.



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