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Senior Branch Manager

2 months ago

Woburn, Massachusetts, United States Northern Bank Full time
About the Role

We are seeking a highly skilled and experienced Floating Manager to join our team at Northern Bank. As a key member of our leadership team, you will be responsible for driving branch performance, increasing sales, and delivering an exceptional customer experience.

Key Responsibilities
  • Build and promote the branch, drive sales, and promote overall ownership and accountability for customer service and branch success.
  • Immerse in the community by leading and supporting the Bank's community-related initiatives and events to build brand awareness in our local areas.
  • Identify, develop, and close sales. Cross-sell bank products/services when appropriate.
  • Develop and communicate sales strategies to staff to enable the branch to achieve and exceed sales/deposit goals.
  • Proactively prospect and grow business banking relationships through outreach to continuously build a strong customer base.
  • Lead staff by applying knowledge of the Bank's products, services, policies, and procedures.
  • Create a positive work environment by providing direction and leadership to branch staff with emphasis on superior customer service skills, achieving sales goals, and teamwork.
  • Develop, coach, and motivate branch staff, conduct performance counseling, as well as evaluations of employee performance.
  • Involved in the recruiting, vetting, interviewing, and hiring of new employees.
  • Conduct branch meetings with staff to communicate issues, review product knowledge, set goals, communicate sales results, provide recognition, and skill review.
Requirements
  • 5 years of banking experience.
  • 3 years of management experience.
  • Experience in prospecting and deepening relationships with new and existing customers.
  • Excellent communication, sales, and customer service skills.
  • Ability to multitask, prioritize, and manage time efficiently.
  • Eager to expand branch with new accounts, clients, and businesses.
  • Demonstrated ability to effectively manage, train, coach, and counsel employees.
  • Strong computer skills, including Word, Excel, associate degree or bachelor's degree preferred.
About Northern Bank

Northern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help our customers live their lives and grow their businesses. From deposit products to loans to payment and collections services, we work hands-on with our entrepreneurial customers, both locally and across the country, to provide the financial support they need to realize their personal and business goals.