Branch Operations Manager

2 weeks ago


Woburn, Massachusetts, United States Grainger Full time
{"Job Summary

We are seeking a highly skilled and experienced Branch Team Lead to join our team at Grainger. As a key member of our branch leadership team, you will be responsible for leading daily operations, ensuring customer service excellence, and driving business results.

Key Responsibilities
  • Provide customer service and direction to team members, clarifying priorities and company strategy
  • Help improve the achievement of essential operational metrics in customer satisfaction, sales, safety, and operational improvements
  • Provide a creative customer experience and ensure customer retention and satisfaction
  • Monitor counter transactions and provide guidance to team members
  • Foster collaboration between internal partners, including Sales, Branch Network, Customer Service Centers, and Onsite Services teams
  • Take and respond to emergency customer calls after hours
Requirements
  • High school diploma or Bachelor's degree
  • Minimum 3 years customer service and sales experience
  • 2+ years of management experience in a customer service environment
  • Competence in the use of computers and software applications, including SAP
  • Ability to operate powered industrial equipment
Benefits

Grainger offers a comprehensive set of benefits, including medical, dental, vision, and life insurance plans, paid time off, and 6 company holidays per year. We also offer automatic 6% 401(k) company contribution, employee discounts, parental leave, 3:1 match on donations, and tuition reimbursement.

About Grainger

Grainger is a leading industrial distributor with operations primarily in North America, Japan, and the United Kingdom. We are committed to providing value for customers, fostering an engaging culture for team members, and driving strong financial results.

Equal Employment Opportunity

Grainger is an equal opportunity employer and is committed to fostering an inclusive, accessible environment that includes providing reasonable accommodations to individuals with disabilities during the application and hiring process.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information].



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