Client Care Professional
4 days ago
We are seeking a highly skilled and customer-centric Client Care Professional to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service to our clients, resolving their inquiries, and ensuring a positive experience.
Job Description:- The estimated salary for this position is $50,000 - $70,000 per year, based on experience.
You will handle incoming calls, emails, chats, and/or interactive voice response systems, while also learning and following all customer service procedures and policies.
Key Responsibilities:- Provide exceptional customer care and focus, assessing customers' needs and providing the correct answer, path, troubleshooting, or method for a positive customer experience.
- Manage incoming calls, emails, chats, and/or interactive voice response systems.
- Learn and follow all customer service procedures and policies.
- Meet and exceed personal and team target goals.
- Record, organize, and file customer interactions and account changes.
- Upsell opportunities.
- Schedule call backs and appointments to resolve customer needs.
- Previous experience in customer support, client services, sales, or a related field.
- Excellent communication skills over the phone and other communication platforms.
- Basic computer skills and experience.
- Able to multitask.
- Excellent time management and prioritization skills.
- Ability to listen actively, relay information, and answer questions and/or concerns.
- Customer-focused for positive customer experience and resolution.
- MUST RESIDE IN CALIFORNIA.
- Health Insurance (dental and vision included).
- Excellent retirement plan.
- Tremendous upward mobility into other positions and management.
- Flexible hours.
- Remote Position(s) available (work from home).
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