Client Care Professional

4 days ago


Sacramento, California, United States Third Party CS Full time
Third Party CS: Client Care Professional Needed

We are seeking a highly skilled and customer-centric Client Care Professional to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service to our clients, resolving their inquiries, and ensuring a positive experience.

Job Description:
  • The estimated salary for this position is $50,000 - $70,000 per year, based on experience.

You will handle incoming calls, emails, chats, and/or interactive voice response systems, while also learning and following all customer service procedures and policies.

Key Responsibilities:
  • Provide exceptional customer care and focus, assessing customers' needs and providing the correct answer, path, troubleshooting, or method for a positive customer experience.
  • Manage incoming calls, emails, chats, and/or interactive voice response systems.
  • Learn and follow all customer service procedures and policies.
  • Meet and exceed personal and team target goals.
  • Record, organize, and file customer interactions and account changes.
  • Upsell opportunities.
  • Schedule call backs and appointments to resolve customer needs.
Requirements:
  • Previous experience in customer support, client services, sales, or a related field.
  • Excellent communication skills over the phone and other communication platforms.
  • Basic computer skills and experience.
  • Able to multitask.
  • Excellent time management and prioritization skills.
  • Ability to listen actively, relay information, and answer questions and/or concerns.
  • Customer-focused for positive customer experience and resolution.
  • MUST RESIDE IN CALIFORNIA.
Benefits:
  • Health Insurance (dental and vision included).
  • Excellent retirement plan.
  • Tremendous upward mobility into other positions and management.
  • Flexible hours.
  • Remote Position(s) available (work from home).


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