Medical Equipment Specialist
4 days ago
Job Summary:
As a Medical Equipment Specialist at Medcare Equipment, you will be responsible for accurately creating patient charts, verifying insurance coverage, and completing order entry from start to finish. In this role, you will process all customer orders in a timely and efficient manner according to Medcare procedures, ensure that insurance is eligible, and receive/scan necessary paperwork.
Key Responsibilities:
- Professionally handle all consignment referrals from providers, gathering all required data, carefully processing orders, assisting with inquiries, and providing excellent customer service.
- Validate patient details and enter all information and documentation into the system accurately.
- Obtain proper documentation and insurance information from patients and referral sources, utilizing Electronic Medical Records (EMRs) to obtain all documentation in accordance with payer guidelines.
- Verify facilities that dispensed items, patient's insurance coverage to determine if criteria have been met to bill payers, facilities, or patients.
- Resolve referral concerns and complaints by identifying problems and coordinating appropriate corrective action.
- Work on open task lists when assigned.
- Treat all information and data with appropriate confidentiality and security, verifying HIPAA contacts when speaking with customers.
- Adhere to all state and federally mandated standards regarding confidentiality and patient rights.
- All other duties as assigned.
Requirements:
- A High School Diploma or equivalent is required.
- A minimum of 1 year of experience in a similar role or customer service-related field is required.
- Excellent time management and organizational skills are essential.
- Proficiency in MS Office with proven data entry experience is required.
- Knowledge of Payor/Insurance benefits is preferred.
Estimated Salary:$45,000 - $60,000 per annum, depending on location and experience.
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