Restaurant Leader

12 hours ago


Middletown, Connecticut, United States Dunkin' Full time

We are seeking an exceptional Restaurant Leader to drive the success of our Dunkin' team.

The ideal candidate will provide strong, positive leadership to deliver great and friendly guest experiences, operational excellence, and help build profitable top line sales.

The Restaurant Leader will be responsible for the overall operation of the restaurant, adhering to Dunkin' Donuts standards, franchisee standards, and all applicable laws.

Key Responsibilities:

Team Environment:

  • Hire, train, and develop high-performing employees.
  • Communicate job expectations and provide coaching and feedback.
  • Plan, monitor, appraise, and review employee performance.
  • Build a positive and inclusive team culture.

Operational Excellence:

  • Create and maintain a guest-first culture in the restaurant.
  • Ensure all shifts are adequately staffed to achieve guest service goals.
  • Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines.
  • Implement production, productivity, quality, and guest service standards.

Profitability:

  • Control costs to maximize profitability.
  • Execute in-restaurant marketing promotions and new product roll-outs.
  • Set sales goals and track results.

Key Qualifications:

  • Fluent in English.
  • Math and financial management skills.
  • Restaurant, retail, or supervisory experience.
  • High School diploma or equivalent.

Competencies:

Great Focus:

  • Understand and exceed guest expectations.
  • Develop and maintain guest relationships.
  • Display a sense of urgency with guests.
  • Resolve guest concerns.

Passion for Excellence:

  • Maintain high standards for self and others.
  • Consistently meet or exceed goals.
  • Contribute to team performance and understand roles.
  • Set, prioritize, and maintain focus on important goals.

Problem Solving and Decision Making:

  • Identify and resolve issues and problems.
  • Make informed decisions and solve problems.
  • Empower others to make decisions and resolve issues.

Interpersonal Relationships & Influence:

  • Develop and maintain relationships with team members.
  • Operate with integrity and respect others.
  • Encourage collaboration and lead others.

Join a dynamic team where you can grow and thrive. At Dunkin', you'll find a culture that values teamwork, innovation, and customer satisfaction.


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