Insurance Customer Support Specialist

2 weeks ago


Nottingham, Maryland, United States State Farm Insurance Full time

Company Overview

State Farm Insurance is a leading provider of insurance solutions, dedicated to helping customers manage risk and achieve their goals. Our team is committed to delivering exceptional service and support to our policyholders.

About the Role

We are seeking an experienced Insurance Customer Support Specialist to join our team. In this role, you will play a vital part in providing timely and accurate information to customers regarding their policies, processing changes, and resolving inquiries and claims. As a key member of our team, you will collaborate with colleagues to ensure customer satisfaction and maintain accurate records.

Responsibilities:

  • Provide excellent customer service by responding to customer inquiries and resolving issues in a professional and efficient manner
  • Process policy changes and updates in a timely and accurate manner
  • Collaborate with team members to resolve complex customer issues and ensure customer satisfaction
  • Maintain accurate and up-to-date customer records
  • Stay up-to-date with industry trends and developments to effectively assist customers
  • Follow company policies and procedures to ensure compliance with regulations and guidelines

Key Skills and Qualifications

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and problem-solving skills
  • Knowledge of insurance products and industry trends

What We Offer

This is a full-time position that offers a competitive salary, benefits package, and opportunities for growth and development. The estimated salary range for this role is $45,000 - $60,000 per year, depending on experience. If you are passionate about delivering exceptional customer service and have a strong background in insurance, we encourage you to apply for this exciting opportunity.



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