Customer Experience Manager

6 days ago


Palatine, Illinois, United States AIT Worldwide Logistics Full time
About the Role

We are seeking a highly skilled and experienced Customer Experience Manager to join our team at AIT Worldwide Logistics. As a key member of our operations team, you will be responsible for providing leadership and guidance to our team members to ensure the execution of daily tasks and activities.

Key Responsibilities
  • Operational Leadership: Provide guidance and direction to team members to ensure the execution of daily tasks and activities.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and productivity.
  • Customer Service: Provide exceptional customer service to our clients, ensuring their needs are met and exceeded.
  • Team Development: Develop and lead a high-performing team, providing coaching and training to ensure team members have the skills and knowledge needed to succeed.
  • Communication: Communicate effectively with team members, clients, and other stakeholders to ensure seamless communication and collaboration.
Requirements
  • Experience: Minimum of 4 years of experience in a leadership or supervisory role in a logistics or transportation company.
  • Education: Bachelor's degree in a related field, such as business, logistics, or transportation.
  • Skills: Strong leadership and communication skills, with the ability to motivate and develop a high-performing team. Proficient in Microsoft Office and other software applications.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced leader looking for a new challenge, we encourage you to apply for this exciting opportunity.



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