Recovery Call Center Agent

2 days ago


Dublin, Ohio, United States City Barbeque, LLC Full time
Job Description

Come join our team at City Barbeque, LLC as a Recovery Call Center Agent This is an exciting opportunity to work in a fast-paced environment where no two days are ever the same.

You will be responsible for handling incoming phone calls, resolving guest concerns, and providing second-level support to our third-party call center. If you are a motivated and results-driven individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.

About the Job:

  • Handle incoming phone calls from guests calling our joints
  • Resolve guest concerns through first call resolution
  • Serve as tier 2 order support for our third-party call center
  • Process 86 requests when assigned
  • Collaborate with the Guest Recovery Supervisor and Manager to achieve business objectives

What We Offer:

  • A salary of $47,000 per year, based on experience
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A fun and fast-paced work atmosphere

Requirements:

  • 1-2 years of customer service experience
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • High school diploma or equivalent required
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