Recovery Call Center Agent
2 days ago
Come join our team at City Barbeque, LLC as a Recovery Call Center Agent This is an exciting opportunity to work in a fast-paced environment where no two days are ever the same.
You will be responsible for handling incoming phone calls, resolving guest concerns, and providing second-level support to our third-party call center. If you are a motivated and results-driven individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.
About the Job:
- Handle incoming phone calls from guests calling our joints
- Resolve guest concerns through first call resolution
- Serve as tier 2 order support for our third-party call center
- Process 86 requests when assigned
- Collaborate with the Guest Recovery Supervisor and Manager to achieve business objectives
What We Offer:
- A salary of $47,000 per year, based on experience
- A dynamic and supportive work environment
- Ongoing training and development opportunities
- A fun and fast-paced work atmosphere
Requirements:
- 1-2 years of customer service experience
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- High school diploma or equivalent required
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