Healthcare Navigation Specialist
3 weeks ago
Explore a rewarding career with Quantum Health as a Patient Service Representative, where you'll play a vital role in simplifying the complex healthcare landscape.
About the CompanyFounded in 1999 and headquartered in Central Ohio, Quantum Health is a privately-owned, independent healthcare navigation organization dedicated to making healthcare simpler and more effective for our millions of members.
Competitive CompensationWe offer a competitive base salary of $18+ per hour, plus shift differential pay of +$0.50 per hour between 11:00am-8:30pm EST and +$1.50 between 12:00pm-10:00pm EST.
Job DescriptionAs a Patient Service Representative, you'll interact with our members, clinicians, and service providers on the phone, using leading technology to provide exceptional customer service, empathetic member guidance, and advocate for our members' needs.
Key Responsibilities:- Provide top-notch customer service through inbound/outbound calls
- Offer supportive guidance to members, including verification of benefits and creation of authorizations
- Act as an advocate for our members by communicating with network liaisons, clinical professionals, and finance staff
We're seeking candidates with excellent communication skills, a caring personality, and strong administrative/technical skills. A high school diploma or GED equivalent is required, and we encourage individuals from diverse backgrounds to apply.
BenefitsWe offer a comprehensive benefits package, including health, vision, and dental coverage, life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services, and more.
Culture and EnvironmentJoin a dynamic team that values diversity, equity, and inclusion. Enjoy a modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, a complimentary 24/7 fitness center, outdoor walking paths, game room, notary, and dry-cleaning services.
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