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Healthcare Customer Service Associate
2 months ago
We are seeking a dedicated Patient Service Representative to enhance our clinic operations. This role is essential in ensuring a smooth patient check-in process and maintaining accurate patient records.
Key Responsibilities
- Manage patient check-in and verify insurance details.
- Maintain electronic health records by scanning and organizing documents.
- Ensure the reception area is tidy and welcoming for patients.
- Monitor appointment schedules for any changes or cancellations.
- Facilitate follow-up appointments as necessary.
- Order and manage clinic office supplies.
- Assist in the sale and tracking of cosmetic products.
- Handle incoming mail and prepare for upcoming appointments.
Qualifications
Education: A high school diploma or equivalent is required.
Experience and Skills:
- 1-2 years of experience in a medical office or similar environment is preferred.
- Proficient in basic computer operations and quick to learn new software.
- Excellent customer service, communication, and organizational skills are essential.
- Ability to operate standard office equipment and type at least 40 words per minute.
- Attention to detail and the ability to manage multiple tasks effectively.
- Must maintain a professional demeanor and demonstrate compassion in patient interactions.
- Ability to uphold confidentiality and respond positively to feedback.
Benefits
We offer a comprehensive benefits package, including health, dental, and vision insurance, a Health Savings Account with matching contributions, paid time off, life insurance, and a 401K plan with employer contributions.