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Healthcare Customer Service Associate

2 months ago


St Marys, Georgia, United States US Derm Support Roles Full time
Position Overview

We are seeking a dedicated Patient Service Representative to enhance our clinic operations. This role is essential in ensuring a smooth patient check-in process and maintaining accurate patient records.


Key Responsibilities
  • Manage patient check-in and verify insurance details.
  • Maintain electronic health records by scanning and organizing documents.
  • Ensure the reception area is tidy and welcoming for patients.
  • Monitor appointment schedules for any changes or cancellations.
  • Facilitate follow-up appointments as necessary.
  • Order and manage clinic office supplies.
  • Assist in the sale and tracking of cosmetic products.
  • Handle incoming mail and prepare for upcoming appointments.

Qualifications

Education: A high school diploma or equivalent is required.

Experience and Skills:

  • 1-2 years of experience in a medical office or similar environment is preferred.
  • Proficient in basic computer operations and quick to learn new software.
  • Excellent customer service, communication, and organizational skills are essential.
  • Ability to operate standard office equipment and type at least 40 words per minute.
  • Attention to detail and the ability to manage multiple tasks effectively.
  • Must maintain a professional demeanor and demonstrate compassion in patient interactions.
  • Ability to uphold confidentiality and respond positively to feedback.

Benefits

We offer a comprehensive benefits package, including health, dental, and vision insurance, a Health Savings Account with matching contributions, paid time off, life insurance, and a 401K plan with employer contributions.