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IT Systems Specialist

2 months ago

Tempe, Arizona, United States Infosys Full time
Job Overview

Position: Systems Engineer - IT Service Management

Key Responsibilities:
  • Install, troubleshoot, maintain, and upgrade both software and hardware components.
  • Explore innovative solutions to technical challenges and provide recommendations for implementation. Engage in process enhancement initiatives.
  • Oversee the inventory of hardware and software assets.
  • Ensure system security through the management of software installed on endpoints.
  • Maintain a comprehensive understanding of current and emerging technologies in systems.
  • Perform additional duties as required.
  • Evaluate system upgrades and provide informed recommendations.
  • Address and resolve issues as they arise, while considering contingency plans.
  • Troubleshoot all hardware-related IT issues.
Essential Qualifications:
  • A Bachelor’s degree or its foreign equivalent from an accredited institution is required. Alternatively, three years of progressive experience in the relevant field may be considered in lieu of each year of education.
  • A minimum of 3 years of experience related to the responsibilities outlined above.
Preferred Qualifications:
  • Proficiency in Windows operating systems, specifically Windows 11 Enterprise.
  • Experience in diagnosing symptoms for accurate identification of user and network issues.
  • Skills in planning computer and networking systems.
  • Ability to install and maintain personal computers and network systems.
  • Awareness of current technological advancements in the field of expertise.
About Infosys BPM

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited, provides comprehensive transformative business process management (BPM) services to clients worldwide. Our integrated IT and BPM solutions are designed to unlock business value across various industries and service lines, addressing diverse business challenges. By leveraging innovative business excellence frameworks, continuous productivity enhancements, process reengineering, automation, and advanced technology platforms, we empower our clients to achieve cost reduction goals, improve process efficiencies, enhance effectiveness, and deliver exceptional customer experiences.

With 45 delivery centers across 16 countries and a diverse workforce of over 57,000 employees from 111 nationalities, Infosys BPM is consistently recognized among the leading BPM companies globally, having received numerous awards and accolades in recent years. Our commitment to robust people practices has earned us recognition as a top employer, based on industry-leading HR best practices. Our senior leaders actively contribute to industry forums as BPM strategists.

We are an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.