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Accounts Receivable Specialist
2 months ago
Job Title: Collections Specialist
About the Company:
Brookdale Senior Living is proud to be recognized as one of America's Greatest Workplaces for Diversity in 2024 by Newsweek. We offer a flexible remote position for candidates residing in the Greater Milwaukee Area.
Commitment to Enhancing Lives
At Brookdale Senior Living, we prioritize a professional atmosphere that encourages personal and career growth. Alongside a competitive salary, our associates benefit from numerous opportunities for advancement, continuous professional development programs, and a comprehensive health and wellness benefits package. Our offerings include:
- Tuition Reimbursement
- Pet Insurance
- Adoption Reimbursement Benefits
- Associate Discounts
We actively encourage Veterans, transitioning active duty military personnel, and military spouses to apply.
For eligible associates who have been with us for a minimum of one year, we provide assistance towards U.S. citizenship by covering naturalization application fees.
Key Responsibilities:
- Utilize automated systems to manage and resolve overdue accounts in a dynamic contact center environment
- Engage with customers through various communication channels to initiate the collections process on delinquent accounts
- Investigate and rectify billing discrepancies, disputes, and account issues to ensure accurate invoicing and customer satisfaction
- Collaborate with colleagues to devise and implement effective collection strategies
- Provide training on collections protocols to community associates
- Identify and recommend opportunities for process enhancements
- Perform additional responsibilities as assigned
This overview outlines the essential duties of this position, emphasizing adaptability and task completion.
Requirements:
Education and Experience:
A high school diploma or GED is required. A minimum of one year of collections experience is essential. Previous experience in accounts receivable or customer service is preferred. Proficiency in Microsoft Office is necessary.
Certifications, Licenses, and Special Requirements:
No specific certifications required.
Management/Decision Making:
Routine decisions are made based on established guidelines, with complex issues referred to a supervisor.
Knowledge and Skills:
Basic skill level, ability to follow instructions, and foundational organizational knowledge are required.
Physical Demands and Working Conditions:
- Standing
- Walking
- Sitting
- Manual dexterity
- Communication skills
- Ability to lift up to 25 pounds
- Vision requirements
- Interaction with various individuals
Brookdale Senior Living is dedicated to providing equal employment opportunities and maintaining a drug-free workplace.
