Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Dwan Johnson-Bell - State Farm Agent. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our clients.
Key Responsibilities- Customer Support: Provide prompt and personalized support to customers, addressing their inquiries and concerns in a professional and courteous manner.
- Policy Management: Assist clients with policy changes, updates, and claims processing, ensuring accurate and efficient processing of policy transactions.
- Problem-Solving: Analyze complex customer situations and develop effective solutions to address their unique needs and requirements.
- Collaboration: Work closely with our team and other professionals to provide a positive and supportive work environment, sharing knowledge and best practices to drive success.
- Excellent Communication Skills: Possess strong verbal and written communication skills to interact effectively with customers and colleagues.
- Customer Service Orientation: Demonstrate a genuine desire to assist and support customers, with a focus on delivering exceptional service and building strong relationships.
- Problem-Solving Skills: Possess strong problem-solving skills, with the ability to analyze complex situations and develop effective solutions.
- Computer Skills: Be proficient in computer software systems and have the ability to quickly learn new tools and technologies.
- Bilingual Spanish: Possess bilingual Spanish language skills, with the ability to communicate effectively with Spanish-speaking customers.
Dwan Johnson-Bell - State Farm Agent is a leading insurance and financial services agency committed to helping individuals manage life's uncertainties and achieve their goals. We are a dynamic and supportive team, dedicated to providing exceptional service and support to our clients.
Benefits- Growth Opportunities: Enjoy opportunities for career growth and advancement within our agency.
- Paid Time Off: Receive paid time off, including vacation and personal/sick days.
- Valuable Career Experience: Gain valuable career experience and skills in the insurance and financial services industry.
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