Window and Door Customer Service Representative
5 days ago
We are seeking a highly skilled and customer-focused Window and Door Customer Service Representative to join our team at Buildwithbmc. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities- Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
- Manage customer orders, tracking and resolving any issues related to delivery, installation, and warranty.
- Collaborate with internal teams, including sales and operations, to ensure seamless customer service and service level standards are exceeded.
- Identify and address customer, product, or delivery issues, surfacing problems and working with teams to resolve them.
- Partner with sales and credit teams to ensure accurate A/R, including prompt resolution of customer credits and returns.
- High School Diploma or equivalent required.
- Minimum 1 year experience in customer service, sales support, data entry, construction, and building materials supply.
- Excellent oral and written communication skills, with strong emphasis on MS Office.
- Typing/Key Stroke Speed: 50 WPM or 5500 KPH with 95% accuracy or above error rate.
At Buildwithbmc, we are committed to providing exceptional customer service and building strong relationships with our customers. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.
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