Field Service Professional

5 days ago


Danville, Pennsylvania, United States Intrada Technologies Inc Full time

**About the Role:**

We are seeking a highly skilled Field Service Professional to join our team as an IT Support Specialist. As a member of our Network Services/Help Desk team, you will be responsible for delivering high-quality IT services and support to our clients on-site at their operations location.

Key Responsibilities:

  • Respond to in-field inquiries and requests for assistance with clients' networks, business, and personal computer systems.
  • Identify problems, troubleshoot, and implement resolutions to assist users while in-field and on-site.
  • Build out, install, and configure network setups while on-site at client worksite locations.
  • Assist with the delivery and setup of firewalls, switches, and peripheral computer equipment. Monitor initial setup, ensuring installation is correct and without obstruction in working continuity.
  • Assess network performance, as assigned by the Service Coordinator. Recommend and implement upgrades or improvements. Resolve network problems and offer technical assistance to users.
  • Perform service pack, hot fix, and security updates to servers, workstations, printers, network hardware such as routers, switches, and firewalls.
  • Ability to perform basic handyman skills - running network cable in-wall, installing equipment racks, mounting AP's and security cameras, comfortable doing work on a ladder, and general light construction tasks.
  • Configure and implement complex hardware/network solutions to meet clients' organizational needs.

Requirements:

  • CompTia A+ Certification, Network+, or comparable (Active and Current)
  • Above Basic Comprehension of Network Setups and Configurations
  • At least 1 year of experience working in IT Service Team/Help Desk Team Environment
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint)
  • CRM Experience (ConnectWise) is helpful
  • Pathway to Higher Credential or Certification, within 2 years. (i.e. MCITP, MCP, CCNA, CCDA, CCNP)
  • Historically Clean Motor Vehicle Driving Record, and the ability to maintain a Clean Driving Record

Salary & Benefits:

We offer a competitive salary range of $22-$25 per hour, plus a comprehensive benefits package including health insurance, dental insurance, vision insurance, life insurance, 8 paid holidays, paid sick/vacation, and SIMPLE IRA with 3% match.



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