Clinical Quality Assurance Nurse Specialist
4 weeks ago
At IntelyCare, we're changing the future of healthcare by changing the way nurses work. Our mission-driven company is built on the idea that nursing professionals deserve better, and when they're happy, patient care is elevated, and our healthcare systems thrive.
The Clinical Quality Assurance Nurse is a registered nurse with expertise in quality assurance and patient safety. This hybrid position requires two days in our Quincy, MA office and three days at home.
Key Responsibilities:- Create and maintain standards for clinical quality excellence at IntelyCare.
- Assist in developing process and procedures for the quality assurance department.
- Investigate and research clinically significant events, including client complaints and employee feedback.
- Use critical decision-making during investigations and develop Performance Improvement Plans for employees.
- Maintain working knowledge of CMS rules and state regulatory agencies related to senior services.
- Collaborate with QA management and People & Culture to ensure employment decisions are made in compliance with regulations.
- Assess employee competency and provide re-training to promote quality of care.
- De-escalate employee concerns and advocate for employees involved in alleged incidents or client dissatisfaction.
- Recruit and select employees, including sign-off for CNA relicensing and renewal requirements.
- Engage in personal professional activities, including publications and presentations.
Requirements:
- Licensed to practice in the state of Massachusetts.
- Excellent oral and written communication skills.
- Superior customer service and problem-solving skills.
- Previous experience working on multidisciplinary teams within acute and/or post-acute care facilities.
- Private space to work remotely required.
- Ability to maintain multiple State Nursing Licenses.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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