Boat Trailer Operations Manager

2 weeks ago


Maryville, Tennessee, United States Boatmate Trailers, LLC Full time
Job Overview

The Estimated Salary for this role is $65,000 - $90,000 per year.

About the Job

We are seeking a highly motivated and experienced Customer Service and Fulfillment Manager to lead our Customer Service (CS) department at Boatmate Trailers, LLC. The successful candidate will be responsible for driving overall performance, growth, and continuous improvement of the CS team, ensuring high levels of service quality while fostering a positive, efficient, and collaborative work environment.

This role requires a strong leader who can develop a clear vision and strategic direction for the CS department, overseeing parts sales, shipping, warranty, and customer service. The ideal candidate will have a proven track record of leading teams, developing comprehensive training programs, and implementing data-driven solutions to improve service quality.

As a key member of our leadership team, the Customer Service and Fulfillment Manager will work closely with sales, production, accounting, and engineering to ensure alignment on customer-facing initiatives and communications.



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