Fulfillment Operations Manager

1 week ago


Maryville, Tennessee, United States Boatmate Trailers, LLC Full time
About Us

At Boatmate Trailers, LLC, we're passionate about creating innovative solutions that exceed our customers' expectations. With a focus on quality, reliability, and customer satisfaction, we've established ourselves as a market leader in the premium boat trailer industry. Our team of dedicated professionals continues to raise the bar, setting industry trends and pushing the boundaries of what's possible.

We're committed to fostering a unique culture that promotes creativity, collaboration, and continuous improvement. We believe in empowering our employees to think outside the box and take ownership of their work. If you share our values and are passionate about making a difference, we'd love to hear from you.

Job Description

We're seeking an experienced professional to join our team as a Customer Service and Fulfillment Manager. This critical role will oversee all functions of customer service, including parts sales, shipping, warranty, and customer support. The successful candidate will be responsible for driving overall performance, growth, and continuous improvement of the CS team while ensuring high levels of service quality.

This is an exceptional opportunity to lead a talented team and make a meaningful impact on our customers' experiences. If you're a strategic thinker with excellent leadership skills and a passion for delivering exceptional customer service, we encourage you to apply.

Key Responsibilities

- Develop a clear vision and strategic direction for the CS department, ensuring all Team Members understand their purpose and role within it.
- Lead, mentor, and motivate a team of Customer Service Representatives (CSRs) to achieve individual and departmental goals.
- Define roles, responsibilities, and expectations within the team, establishing a culture of accountability and pride in service delivery.
- Create comprehensive training programs focused on building product knowledge, enhancing CS skills, and reinforcing the department's goals and standards.
- Oversee customer interactions to ensure they are handled professionally, promptly, and with the highest standards of service.

What We Offer

- Competitive salary range: $60,000 - $80,000 per year, depending on experience.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

How to Apply

If you're a motivated and experienced professional looking to make a difference, please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you

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