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Customer Service Representative
2 months ago
Company: Sales Bizlab
Overview:
Sales Bizlab is in search of a dedicated and detail-oriented Call Center Agent. The successful candidate will be pivotal in managing both incoming and outgoing communications, ensuring top-notch customer service while bolstering our sales initiatives.
Job Type:
Full-time
Work Schedule:
Monday to Friday
Weekends off
Compensation:
$28.00 per hour
Work Environment:
This position is on-site.
Location:
Atlanta, GA
Key Responsibilities:
1. Manage inbound and outbound calls with professionalism and courtesy.
2. Address customer inquiries, providing precise information and resolving issues effectively.
3. Process orders and deliver product or service details to ensure customer satisfaction.
4. Maintain records of customer interactions, documenting inquiries, complaints, and feedback.
5. Follow up on unresolved customer inquiries.
6. Collaborate with the sales department to identify and cultivate leads.
7. Achieve or surpass performance targets related to call management, customer satisfaction, and sales metrics.
8. Stay updated on company offerings to assist customers efficiently.
Qualifications:
1. High school diploma or equivalent required.
2. Prior experience in a call center or customer service setting is advantageous.
3. Strong verbal and written communication skills.
4. Excellent problem-solving skills and attention to detail.
5. Ability to manage a high volume of calls in a dynamic environment.
6. Proficiency in basic computer applications, including MS Office and CRM tools.
7. Strong organizational skills with the ability to multitask effectively.
Benefits:
1. Competitive entry-level salary.
2. Health, dental, and vision insurance coverage.
3. Paid time off and holiday benefits.
4. 401(k) retirement plan with company matching.
5. Opportunities for professional growth and development.
6. A collaborative and supportive workplace culture.
