Senior Technical Support Specialist
1 week ago
The Oracle Support organization is seeking a highly skilled HCM Cloud Technical Support Analyst to join our team. As a member of our Support organization, you will be responsible for delivering post-sales support and solutions to our customers while serving as an advocate for their needs.
Key Responsibilities- Resolve post-sales non-technical customer inquiries via phone and electronic means
- Provide technical support for our Electronic Support Services
- Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees
- Track, diagnose, and resolve complicated and critical cases
- Provide customer service on a technical and functional level
- Hands-on experience with Fusion Cloud HCM or EBS HCM applications
- Testing and production support techno/functional analysis
- Employment actions such as hiring, termination, transfers, data extraction, HR security (users/roles/privileges), onboarding, checklist
- 5+ years of HCM product suite techno/functional testing and production support
- 3+ years of HCM implementation or technical HCM Support experience
- 2+ years of experience working with HCM Cloud products
Oracle offers a comprehensive benefits package, including medical, dental, and vision insurance, short-term disability and long-term disability, life insurance and AD&D, and 401(k) Savings and Investment Plan with company match. We also offer paid time off, 11 paid holidays, and paid sick leave.
Oracle is an Equal Employment Opportunity Employer and welcomes applications from diverse candidates. We are committed to expanding our inclusive workforce and promoting diverse insights and perspectives.
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Technical Support Specialist
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Technical Support Specialist
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Culinary Support Specialist
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Technical Support Specialist
4 weeks ago
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Technical Support Specialist
4 weeks ago
Harrisburg, Pennsylvania, United States LingaTech Full timePosition OverviewLocation: Remote with initial onsite training required.Contract Length: 10 monthsThis role is essential in delivering IT support services through phone and email to a diverse range of users, including employees from various agencies and public website users. The position begins with onsite training, transitioning to a remote work setup...
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Technical Support Specialist
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Harrisburg, Pennsylvania, United States ATC Full timeJob Overview: This role is designed to deliver IT support via phone and email for the Conservation & Environment Delivery Center (CEDC), catering to Commonwealth employees across multiple agencies and boards, as well as the public utilizing CEDC online platforms. Initial training will take place in a designated facility. Post-training, this position...
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Technical Support Specialist
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Harrisburg, Pennsylvania, United States ATC Full timeJob Overview: This role is designed to deliver IT support via phone and email for the Conservation & Environment Delivery Center (CEDC), assisting Commonwealth employees across multiple agencies and boards, as well as the public utilizing CEDC online platforms. Training will be conducted at a designated CEDC facility. Following the training period, this...
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Technical Support Specialist
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Harrisburg, Pennsylvania, United States LingaTech Full timeJob OverviewLocation: Remote with initial onsite training required.Contract Duration: 10 monthsPosition Summary:This role focuses on delivering exceptional IT support through phone and email to a diverse range of users, including employees from various agencies and public website users. The successful candidate will undergo training in a collaborative...
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Technical Support Specialist
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Technical Support Specialist
4 weeks ago
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