Ticket Operations Content Specialist
3 days ago
Victory Live is a technology company focused on maximizing distribution and yield for live event ticket inventory. Our comprehensive offerings include a B2B marketplace and a full-service SaaS platform to handle all elements of the ticket sales lifecycle, from ingestion to sales fulfillment.
About This Role:
In this position, you will be responsible for building and managing our event catalog, meeting client needs, and ensuring timely and accurate maintenance of our Ticket Evolution Catalog. You will combine customer service, advocacy, and inventory management skills in a high-volume environment with fast-paced requests.
Key Responsibilities:
- Designing and maintaining seating charts
- Monitoring schedules and announcements for event creation
- Supporting Ticket Mapping and alerts
- Prioritizing emails and phone calls
- Assisting clients with requests, researching and resolving common issues
- Escalating requests to other departments as needed
- Building relationships through open communication
- Following up on client requests
- Using software to complete client requests
- Collaborating with peers across departments
Requirements:
We seek a skilled individual with previous success in consumer-facing positions, judgment and discretion, self-awareness, emotional intelligence, and strong communication skills. Proficiency in Microsoft Office, Google Workspace, and/or third-party ticketing software is a plus.
Estimated Salary: $65,000 - $75,000 per year. The salary range may vary based on location and experience.
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