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Technical Incident Supervisor

2 months ago

Las Vegas, New Mexico, United States Reqroute, Inc Full time

We are currently seeking a Service Incident Coordinator to join our team at Reqroute, Inc.

Position Overview:

The Service Incident Coordinator will play a pivotal role in managing incidents and ensuring the smooth operation of our technical services. This position requires a proactive approach to incident management, with a focus on minimizing disruptions and enhancing service delivery.

Key Responsibilities:

  • Provide expert support in the management of incidents, ensuring timely resolution and minimal impact on business operations.
  • Collaborate with cross-functional teams to prioritize and manage backlogs effectively.
  • Conduct risk analysis and implement mitigation strategies to meet project milestones.
  • Administer Azure services, ensuring optimal performance and reliability.
  • Act as the primary contact for infrastructure-related issues and triage incidents as they arise.

Qualifications:

  • Proven experience in incident management, with a strong understanding of Agile methodologies.
  • Extensive knowledge of Azure administration and cloud technologies.
  • Demonstrated ability to lead technical projects and drive innovation within teams.
  • Experience in the Cruise domain is highly desirable.
  • Strong problem-solving skills and a commitment to delivering high-quality solutions.

Why Join Us:

At Reqroute, Inc, we value innovation and collaboration. Join our team and contribute to shaping the future of our technology landscape while enhancing your professional growth.