Emergency Equipment Specialist

3 weeks ago


Philadelphia, Pennsylvania, United States Alpha Vending LLC Full time
Job Overview

Are you ready for a dynamic role? Alpha Vending LLC is seeking an On-Call Field Troubleshooter to enhance our dedicated team. This position involves delivering on-site client support, troubleshooting, and maintaining equipment.

The perfect candidate will be dependable, possess exceptional support abilities, and exhibit outstanding communication skills. A history of client satisfaction and a drive to deliver top-notch service are essential.

Key Responsibilities:

  • Client Support: Manage all network services, conduct equipment and circuit tests, and promptly address any issues or inquiries. Ensure systems operate without errors and maintain positive customer relationships while adhering to company policies.
  • Equipment Management: Diagnose issues and guide clients on proper equipment usage. Document service calls and recommend equipment enhancements while overseeing current inventory.

Qualifications:

  • High school diploma or GED required; Bachelor's degree or relevant certification preferred.
  • Strong relationship-building skills and excellent communication abilities.
  • Efficient workflow management skills.
  • Physical capability to lift up to 55 pounds.
  • Proficient problem-solving skills and mechanical knowledge.
  • Computer proficiency, including Microsoft Office.
  • Familiarity with safety regulations.
  • Willingness to be available on-call.

*Candidates may be required to sign a confidentiality and non-disclosure agreement during the interview process to discuss product lines and commission structures.

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