Medical Registration Specialist

1 month ago


Troy, Michigan, United States Mercy Full time
Job Summary

The Patient Access Representative is a vital role in the healthcare industry, serving as the first point of contact for patients and their families. As a representative of Mercy, this individual must embody the highest standards of customer service, compassion, and professionalism.

Key Responsibilities
  • Facilitate the patient's entrance into any Mercy facility, including scheduling, registration, benefit verification, pre-certification, and financial clearance.
  • Ensure accurate and up-to-date patient data is obtained and populated into the patient record.
  • Maintain knowledge and competence with insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies.
Requirements
  • 1-3 years of clerical experience and customer service experience preferred.
  • Experience with medical terminology and insurance plans preferred.
  • High School diploma required; some college helpful.
Skills and Abilities
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong organizational and time management skills.
  • Knowledge of various computer systems and software.
Physical Requirements
  • Prolonged standing and walking during each shift.
  • Ability to push, pull, and/or lift 50 lbs on a regular basis.
  • Ability to grip, reach, bend, kneel, twist, and squat to perform duties.
What We Offer

Mercy offers a comprehensive benefits package, including day-one health, vision, and dental coverage, PTO, tuition reimbursement, and employer-matched retirement funds.

We are committed to creating a supportive and inclusive work environment that fosters growth and development.



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