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Integration Solutions Specialist

2 months ago

Durham, North Carolina, United States Insight Global Full time
Key Responsibilities:
* Liaise with multiple clients as a point of contact to understand their high-level business needs, timelines, and expectations, and communicate this information back to the team in a structured way.
* Develop a strong understanding of the business and our main systems, particularly our transport management and warehousing systems.
* Foster collaboration between the development team and operational teams across the business to optimize integration solutions for clients.
* Gain a deep understanding of our API product suite, enabling confident communication of its features to API users.
* Play a critical role in the client onboarding process, providing first-line technical support and answering questions as needed.
* Provide first-line technical support for live clients, ensuring seamless integration solutions.
Requirements:
* Previous experience in a client-facing role, with examples of successful interactions.
* Familiarity with RESTful APIs and authentication methods, as well as proficiency in using Postman and basic queries for MS Application Insights log searching.
* Strong communication and interpersonal skills, with the ability to build relationships with clients and internal stakeholders.