Experienced Automotive Solutions Specialist

3 weeks ago

Durham, North Carolina, United States Hendrick Automotive Group Full time
About the Role

Becoming part of the Hendrick Automotive Group means joining a dynamic team where you will be responsible for delivering exceptional customer experiences and exceeding sales targets. This role is perfect for individuals who are passionate about the automotive industry and have a strong desire to grow their career in a fast-paced environment.



Job Description

As an Experienced Automotive Solutions Specialist, your primary objective will be to provide top-notch customer service, identify and document service, maintenance, and repair needs, and schedule appointments to ensure seamless service delivery. You will be the face of our dealership, working closely with customers and technicians to deliver tailored solutions that meet their needs.



Key Responsibilities

  • Work with customers and technicians to identify required maintenance and repair needs.
  • Provide expert advice on necessary and recommended services, ensuring customers receive the best possible solutions for their vehicles.
  • Offer additional services and repairs to customers, showcasing our dealership's comprehensive range of offerings.
  • Accurately compute costs of replacement parts and labor to restore vehicles to their original condition, ensuring transparency and customer satisfaction.
  • Estimate costs of mechanical, electrical, or other repairs, presenting detailed estimates to customers in a clear and concise manner.
  • Enter itemized estimates into service orders and explain them to customers, ensuring a seamless and stress-free experience.
  • Schedule appointments with customers, ensuring timely and efficient service delivery.
  • Maintain the highest standards of repair and order production, adhering to our dealership's rigorous quality control measures.
  • Meet or exceed Company standards for Customer Satisfaction Index (CSI), reflecting our commitment to delivering exceptional customer experiences.
  • Ensure a clean, safe, and organized work environment, adhering to all relevant health and safety regulations.
  • Participate in required training programs, staying up-to-date with the latest industry developments and best practices.
  • Accurately record all hours worked in the company timekeeping system, ensuring timely and transparent payroll processing.
  • Foster a culture of safety and respect, adhering to all Safeguards rules and regulations.
  • Embody our Company's Core Values, demonstrating Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement.


Requirements

To succeed in this role, you must possess a strong passion for the automotive industry, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment. A valid driver's license is mandatory, and proficiency in Microsoft Office products and the Dealership Management System is highly desirable.



What We Offer

Becoming part of the Hendrick Automotive Group means joining a dynamic team where you will have the opportunity to grow your career, develop new skills, and contribute to our success. We offer a competitive salary, ranging from $60,000 to $80,000 per annum, depending on experience, plus benefits, including health insurance, retirement plans, and paid time off.



Location

This role is based in Durham, North Carolina, where you will have access to a vibrant community, excellent schools, and a range of cultural and recreational activities.



Contact Information

For more information about this role or to discuss your application, please contact our HR department at [insert contact details].

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