Customer Experience Specialist

1 week ago


Smithtown, New York, United States Hand and Stone Massage and Facial Spa Full time
Join Our Team

Hand and Stone Massage and Facial Spa is seeking a skilled Spa Associate to join our team. As a key member of our staff, you will play a critical role in delivering an outstanding customer experience and promoting the benefits of massage therapy.

Key Responsibilities:
  • Provide exceptional customer service to members and guests.
  • Welcome and greet members and guests upon arrival.
  • Answer phones, book appointments, sell memberships, gift cards, and upgrades.
  • Follow proper filing procedures and maintain a professional work environment.
Requirements

To be successful in this role, you should have:

  • Knowledge of Microsoft Office applications, Spa Soft (training provided), and basic accounting principles.
  • Excellent personal appearance, verbal and written communication skills.
  • The ability to handle stressful situations professionally and multitask with ease.
Benefits

As a Spa Associate at Hand and Stone, you can expect:

  • A competitive hourly wage of $12 plus commissions and bonuses.
  • Flexible schedules to fit your needs.
  • A professional and safe work environment.
  • Employee discounts and rewards program.

Estimated salary: $22,000 - $32,000 per year, depending on location and experience.



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