Financial Assistance Advisor

8 hours ago


Virginia Beach, Virginia, United States ECPI University Full time
Job Summary

We are seeking a highly skilled Financial Assistance Advisor to join our team at ECPI University. As a key member of our Student Support and Reentry advising teams, you will play a critical role in facilitating outstanding service to returning students.

Your primary responsibility will be to work cohesively with our teams to ensure seamless support for reentering students. This includes detailing daily packaging updates, holding professional conversations with students and parents, and creating solutions for their families.

You will be responsible for efficiently and accurately packaging assigned reentering students, discussing payment plan options, balances, and holds in a timely fashion, and creating financial plans for reentering students.

To be successful in this role, you will need to ensure student files are complete and accurate, and that their payments have posted on their accounts. You will also utilize reports to review students' progress, analyze urgent matters, and work with your director for priorities.

Additionally, you will evaluate unusual/mitigating circumstance documentation or information provided by the student, exercising judgment by making adjustments or revisions to costs, contribution, and need or dependency status as exceptions to the prescribed process.

Requirements
  • Bachelor's degree preferred
  • 3-5 years of related Financial Aid experience
  • Any equivalent combination of education, experience, and/or training
Skills and Abilities
  • Excellent customer service and problem-solving approach to work
  • Effective communication, interpersonal, and presentation skills
  • The ability to multi-task, work independently, and make decisions based on guidelines
  • Strong basic computer software (MS Office) skills as well as exposure to more concentrated financial aid software (Campus Vue/Campus Nexus preferred)

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