Senior Product Owner, SFMC

2 weeks ago

Indianapolis, Indiana, United States Humana Full time
About the Role

We are seeking a highly skilled Senior Product Owner to join our Marketing Regulatory and Operational Communications (MROC) team. As a Senior Product Owner, you will play a critical role in supporting Humana's marketing journeys, campaigns, and communications with business strategy and consulting on marketing and communication delivery strategy.

Key Responsibilities
  • Coordinate with Product Owner to understand and translate requirements into architecture for key solutions, from design to coding, providing consultation around channels and audience targeting
  • Prioritize activities across development and operations for high-quality execution, prioritizing requests, change requests, etc.; lead the delivery team to achieve work stream tasks/milestones
  • Look for enhancements to the messaging to achieve the strategy/goal
  • Structure, plan, and lead design sessions
  • Collaborate with other work stream professionals to develop integrated solutions and resolve dependencies
  • Work to build out annual and quarterly roadmaps in partnership with business strategy and develop incremental planning meetings
  • Develop and communicate the sprint goals, and make sure the acceptance criteria is met
  • Identify opportunities to simplify, automate, and consolidate across lines of business or products
  • Work closely with Product Owner and Scrum Master to provide progress updates and ensure the management of any delivery risks or issues
  • Identify and research potential pre- and post-production issues and assist in resolution and provide technical support when necessary
  • Structure and lead prototype demos and collect feedback from Product Owner
  • Support and execute release planning activities
  • Identify, resolve, and/or escalate infrastructure issues
  • Provide coaching and development guidance to delivery team members
  • Promote best practice solutions and integrated applications to reduce costs and improve overall adoption
  • Ensure clear and effective communication with existing or concurrent projects
  • Create and manage solution-related documentation, providing input and solution guidance to the developers for custom solutions
Requirements
  • Bachelor's degree or higher in marketing, communications, or business OR equivalent related experience
  • 3+ years of communications, marketing, product owner (indirectly or directly) or related experience
  • Experience with multi-channel campaigns
  • Salesforce Marketing Cloud (SFMC) Email Specialist certification
  • Requirements documentation/story creation experience
  • Excellent verbal, written, and presentation skills
  • Demonstrated skills leading and/or influencing cross-functional teams
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
  • Experience with Aprimo, ADO, and/or EMME
  • Previous end-to-end communication experience within Humana
  • Agile experience
About Humana

Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers, and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it.

These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

We are an equal opportunity employer and welcome applications from diverse candidates.

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