Sales Representative

About the Role:

Sherwin-Williams is seeking a highly motivated and results-driven Sales and Service Representative to join our team. As a Sales and Service Representative, you will be responsible for driving sales growth, building strong relationships with customers, and providing exceptional customer service.

Key Responsibilities:

• Establish and maintain strong relationships with store associates, store management, and other district managers to drive sales growth and improve customer satisfaction.
• Continuously promote and represent the brand and product strengths to customers, highlighting competitive advantages and competitor weaknesses.
• Utilize the CRM system to document sales calls and store visits, as well as gather and document competitor intelligence information.
• Conduct contractor events to promote products and increase sales, ensuring promotions, pricing, and signage are set appropriately in each store.
• Prepare Annual Growth Plans (AGPs) for assigned stores in the territory, ensuring sales and profit goals are met or exceeded.
• Conduct product knowledge (PK) training sessions for current and newly hired store associates, including features, benefits, and selling skills, as well as product demonstrations.
• Provide sales training to current and newly hired store associates, promoting the brand and product strengths.
• Conduct promotional display training to store associates, ensuring effective merchandising and display of products.
• Train store associates on equipment, including tinting machines, and respond to and resolve product/service/inventory issues at the store level.
• Assist store associates with tinting/mixing paint as needed, reviewing all products on shelf to ensure full stock and proper display.
• Replace defective products, and make sales calls to residential repainters, remodelers, property maintenance managers, and local home builders to increase pro-paint sales.
• Maintain store signage, merchandising displays, color chip, and color card stock, ordering inventory of collateral to ensure stock levels.
• Review and manage Profit and Loss (P&L) statements, including expense management, mistint expense tracking, collateral expenses, and Travel and Expenses (T&E).
• Assist other Sales and Service Representatives as needed, participating in required conference calls, attending local and non-local trainings, and completing required paperwork/reports in a timely manner.

Requirements:

• High School Diploma or equivalent required; Bachelor's Degree preferred.
• 1+ year of previous experience in customer service, sales, marketing, or other business-related field.
• Ability to work a flexible schedule, including evenings and weekends, with up to 9 Saturdays per year.
• Valid driver's license required.
• Strong organizational and communication skills.
• Ability to communicate in Spanish preferred.
• Conducting presentations to groups of employees preferred.
• Experience in sales, customer service, or merchandising preferred.
• Ability to work independently preferred.
• P&L/Budget management preferred.

Physical Requirements:

• Must be able to sit, stand, hear, and see on a constant basis.
• Must be able to walk, write, and type on a frequent basis.
• Must be able to lift and carry up to 50 pounds.
• Must be able to climb and descend stairs.
• Must be able to bend, carry, reach, push, and pull on an occasional basis.
• Must be able to communicate verbally and in writing.
• May work indoors and outdoors as needed, with exposure to heat up to 120 degrees and cold to 0 degrees.
• May work in areas where noise level is such that hearing protection is required.
• May work in areas where toxic, flammable, and hazardous materials are present.
• May be exposed to varying amounts of dust and dirt.
• Work surfaces may include concrete.
• Employee must be able to tolerate non-toxic paint odors and wear a respirator as required.
• Employee must be able to operate a computer and communicate via telephone.
• Some travel to other locations, meetings, and/or seminars is required.

Technical/Skill Requirements:

• Must have the ability to learn to operate the in-store tinting machines.
• Must be able to operate an iPhone and computer.
• Previous paint/coatings experience preferred.

Travel Requirements:

• 50% or more (may be less, depending on geographic region).