Program Evaluation Specialist

5 days ago

New York, United States BronxWorks Full time
Job Description

BronxWorks is seeking a skilled Program Evaluation Specialist to join our team. In this role, you will be responsible for leading the Continuous Quality Improvement (CQI) initiative at the programmatic level. This includes researching, designing, advocating for, training staff on, and implementing and maintaining controls, checks, systems, policies, and protocols that promote contract and legal compliance, high-quality program performance, high-quality client service, risk mitigation, and consistent use of best practices.

Responsibilities:

  • Design and implement audit tools, assessments, surveys, reports, key performance indicators (KPIs), data systems, and dashboards to track program impact, performance, compliance, risk mitigation, and client experiences.
  • Coordinate with the BronxWorks CQI team to develop, implement, and maintain cross-departmental and universally applicable best practice policies and procedures.
  • Ensure program compliance with applicable program operating licenses and credentials.
  • Provide staff training in relevant areas, such as charting, applicable law and regulations, contract requirements, agency and program policies and procedures, data systems, and data entry protocols.
  • Conduct internal CQI audits to help the program avoid or reduce findings during external audits.
  • Manage data reporting and data integrity for the program.
  • Support funder site visits, audits, and other evaluative activities.

Qualifications:

  • Bachelor's Degree
  • Minimum 2 years of relevant program operation, assessment, and/or program evaluation experience
  • Excellent oral and written communication, interpersonal, and organizational skills
  • Strong analytical skills
  • Experience with software-based data systems
  • Demonstrated ability to manage multiple projects
  • Bilingual Spanish/English language fluency is preferred
  • Proficiency in Microsoft Office Suite and other standard business technology

Physical Requirements:

  • Ability to use a computer for prolonged periods
  • Ability to occasionally lift and/or move up to 10 pounds
  • Ability to stand, walk, or sit for long periods
  • Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork
  • Ability to bend and retrieve objects and/or documents
  • Ability to travel in the boroughs of New York City and its adjacent counties via public transportation

BronxWorks is an equal employment opportunity employer and is committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law.

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