Teller I Position

3 days ago

Bronx, New York, United States TD Bank Full time
Job Summary:

The Teller I role at TD Bank is a key position in delivering exceptional customer experiences while processing everyday banking transactions with accuracy and efficiency. As a Teller I, you will play a vital role in educating customers on TD's products and services, referring them to partners for specialized solutions, and ensuring compliance with company guidelines and regulations.

Key Responsibilities:

• Execute TD's Brand promise to customers by consistently delivering a legendary customer experience in the store

• Perform customer transactions, including deposits, withdrawals, loan and safe deposit box payments, efficiently and accurately

• Process cash transactions, such as cashing checks, verifying currency, balancing cash drawers, and night deposits, with a high level of accuracy

• Respond to and resolve customer inquiries and concerns using standard procedures and escalating to management as necessary

• Engage in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately

• Understand customer preferences for banking and educate them on self-service and digital options that meet their needs

• Act as an advocate for the customer by conducting needs-based conversations, offering financial and digital solutions, and referring customers to appropriate partners for solutions

• Make sound decisions and provide timely problem resolution, escalating more difficult issues to management

Requirements:

• High school diploma or GED

• 6 months of work-related experience preferred, or equivalent demonstrated through volunteering, education, or military experience

• Ability to work during operating hours, including weekends, evenings, and holidays as scheduled

• Demonstrated customer service skills preferred

• Strong organizational skills

• Detail-oriented

• Ability to function in a fast-paced and changing environment

• Excellent communication skills with the ability to be concise, clear, and consistent

Physical Requirements:

• Perform sedentary work continuously

• Respond quickly to sounds occasionally

• Sit continuously

• Stand frequently

• Walk occasionally

• Move safely in confined spaces occasionally

• Lift/carry under 25 pounds occasionally

• Concentrate for long periods of time continuously

• Apply common sense to deal with problems involving standardized situations continuously

• Read, write, and comprehend instructions continuously

• Add, subtract, multiply, and divide continuously

About TD Bank:

TD Bank is one of the world's leading global financial institutions, with a commitment to delivering legendary customer experiences. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues. As a colleague, you will have access to regular leadership and development conversations, mentorship, and training programs to support your growth and success.

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