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Case Management Supervisor

2 months ago

Chicago, Illinois, United States Heartland Human Care Serv Full time
Job Overview

Position: Program Supervisor

Location: Chicago, IL

Work Schedule: Hybrid, Monday to Friday (8:30am-5:00pm)

Position Summary:

The Program Supervisor plays a crucial role in overseeing and guiding case managers and interns within the Building Stable Communities initiative. Responsibilities and performance metrics will be defined through the establishment of annual Success Objectives.

Why Consider This Opportunity?

  • Contribute positively to the lives of individuals pursuing educational and career opportunities.
  • Engage with a diverse and committed team aligned with our mission and vision.
  • Benefit from a hybrid work model that promotes flexibility and work-life balance.
  • Access professional development programs to advance your skills and knowledge.

Benefits Offered:

  • Comprehensive medical, dental, and vision insurance.
  • 401(k) plan with matching contributions.
  • Paid parental leave for both maternity and paternity.
  • Commuter benefits and assistance with student loans.
  • Tuition reimbursement and disability insurance.

Key Responsibilities:

  • Provide oversight and direction for specific aspects of the Building Stable Communities program, ensuring staff meet project objectives and deadlines.
  • Collaborate with the Program Manager to ensure timely and accurate reporting and project management.
  • Assist in the recruitment, hiring, and performance management of staff, with support from senior management.
  • Deliver regular supervision and professional development opportunities for assigned team members.
  • Ensure compliance with organizational policies and procedures, including those related to personnel and financial management.
  • Maintain accurate records of participant interactions and program metrics.
  • Stay informed about tenant rights and relevant laws to effectively address issues that arise.
  • Facilitate training and ensure thorough documentation practices among staff.
  • Engage in quality improvement initiatives and program development efforts.
  • Support the Program Manager in ensuring adherence to contractual obligations and program policies.
  • Perform additional duties as required.

Supervisory Duties:

  • Oversee roles such as Lead Clinical Case Manager, Clinical Case Manager, and Senior Case Manager.

Qualifications:

  • Bachelor's degree in a Human Services-related field with a minimum of two years of relevant experience.
  • Preferred one year of management or supervisory experience.
  • Experience working with diverse populations, including those with criminal justice involvement, substance use issues, or mental health challenges is a plus.

Skills and Competencies:

  • Exceptional communication skills, both verbal and written, with a strong ability to engage in public speaking.
  • Excellent organizational skills, capable of managing multiple tasks efficiently.
  • Proficient in Microsoft Office Suite and familiar with online databases.

Work Environment:

This position operates in a hybrid work environment, requiring in-person meetings as necessary. The supervisor may also conduct community visits and provide office coverage as scheduled.

Physical Requirements:

Employees in this role may need to stand, walk, sit, and occasionally lift items up to 25 pounds. Reasonable accommodations will be made for individuals with disabilities.

Equal Opportunity Employer Statement:

Heartland Human Care Services is committed to equal opportunity in all hiring and employment practices, ensuring a diverse and inclusive workplace.