Regional Property Manager

2 weeks ago

Reston, Virginia, United States The Quest Organization Full time
{"Responsibilities": {"Profitability & Operational Efficiency": "

Drive operational improvements and profitability within your region by leveraging technology, executing key operational initiatives, and preparing annual property budgets.

Regularly compare operational costs between properties and run competitive bid processes to achieve the best value.

Evaluate and determine which tasks should be performed by in-house maintenance technicians and which should be outsourced to third-party contractors.

Identify opportunities to increase ancillary revenue in your region, including but not limited to cable, internet, and on-site storage. Negotiate contracts and oversee the implementation of ancillary revenue partnerships.

", "Sales & Marketing": "

Coordinate and oversee all phases of the home inventory process, including ordering, permitting, delivery, installation, and certificate of occupancy.

Ensure appropriate visual marketing is available, installed, and maintained at each property, including banners, flags, lot signs, and online listings.

Oversee updates to online listings for available lot and home inventory and place online advertisements.

Coordinate sales and rental closings and regularly review prospect activity and surrounding market conditions.

Maintain relationships with realtors in local markets to assist with selling and leasing inventory.

Monitor and achieve Company sales goals within your region.

Ensure community and home presentation are consistent with the company's brand guidelines.

", "Resident Records & Billing": "

Oversee new resident onboarding, including approving prospect screening decisions, reviewing and approving resident leases, and ensuring the incoming residents' information and recurring charges are set up appropriately in the property management system.

Oversee resident offboarding, including lease termination, physical move-outs, and virtual move-outs within the property management system.

Ensure completeness and accuracy of resident records, including contact information, leases, and other legal documents.

Identify inaccuracies through regular rent roll reviews and improve processes to prevent inaccuracies from arising in the future.

Maintain accuracy of recurring charges in accordance with leases.

Ensure timely and accurate monthly postings of late fees, variable utility charges, resident charge-backs, and all other variable charges to residents.

", "Resident Compliance & Communication": "

Responsibility for resident collections, including resident late notices, issuance of payment plans, court filings, attending court proceedings, and scheduling evictions.

Identify rules violations, issue formal violation notices, and perform related communication with residents.

Perform rental inspections and ensure timely communication of inspection results to residents, including corrective actions that are needed.

Ensure appropriate resolution of rental inspection findings.

Ensure appropriate and timely communication is sent to residents as needed, including in emergency situations and other disruptive events.

Oversee distribution of all recurring communications, including seasonal home maintenance reminders, monthly statements, and annual rent increases.

", "Repairs & Maintenance": "

Implement and oversee repairs and maintenance plans in each region, including but not limited to landscaping, snow, and septic pumping, treatment plant operation, and water plant operation as applicable.

Ensure appropriate repairs and maintenance coverage and emergency response at each property.

Oversee maintenance staff and vendors throughout the region.

", "Vendor & Governmental Communication": "

Establish and maintain strong working relationships with service contract vendors, utility providers, and local officials.

Ensure appropriate and timely responses to communications from vendors and government agencies.

Approve recurring bills after ensuring they agree to contract terms.

", "Records & Compliance": "

Ensure completeness, accuracy, and accessibility of all property-related records, including but not limited to virtual property binders with key contacts and information about each property, vehicle and equipment files, mobile home titles, insurance information, vendor contracts, operating permits, project permits, repair and maintenance records & logs, and property operational maps.

Oversee permit applications, permit renewals, mobile home title replacement and procurement process, and vendor contract renewal and renegotiation.

Investigate significant budget to actual variances and identify root causes, propose solutions, and follow through to ensure issues are resolved.

", "Site Inspections": "

Plan to visit each property within your region at least 2 times per month.

Perform a thorough site inspection and follow up on open items at the property, delinquent accounts, and resident violations.

Ensure all home inventory is appropriately advertised and marketed and promotional materials are available to prospects.

", "QUALIFICATIONS": "

5+ years of experience, with 2+ years in property management or comparable experience.

2+ years' experience of direct project and people management experience.

Strong verbal and written communication skills.

Strong supervisory and project management skills.

Technological proficiency, including with Microsoft Office Suite and property management software, as well as ability to quickly adopt new technology.

Think outside the box and challenge the status quo.

Humility and open-mindedness to listen to and learn from others.

Desire to contribute to the success of others in the organization.

Strong work ethic.

Willingness to adapt to changing circumstances.

Demonstrate a growth mindset.

"}

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