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Public Safety Team Member

1 month ago

Hampton, Virginia, United States ASM Global Full time
Job Summary

Under the direct supervision of the Public Safety Manager, the Public Safety Team Member - Convention Center will be responsible for maintaining the security of the facility and grounds by being aware and observant of crime and vandalism. The successful candidate will maintain and monitor all physical public safety items, including key control, access cards, video/camera systems, and radios. Additionally, they will maintain parking and traffic control and enforcement as directed. The ideal candidate will provide an industry-leading 24/7 facility security operation with tact, outstanding service, and a positive and memorable experience.

Key Responsibilities
  • Maintain security of the interior and exterior of the building by conducting regular patrols of the premises.
  • Greet employees and guests and verify their identity in a welcoming and friendly manner.
  • Communicate positively and professionally with co-workers, vendors, and clients.
  • Assist in emergency situations, including evacuation and injury.
  • Monitor and authorize entrance and departure of employees, visitors, and other persons.
  • Monitor and operate security cameras and associated equipment.
  • Conduct regular inspections of all floors and levels.
  • Write reports and document any malfunctions, misconduct, or operational and safety issues.
  • Interview victims and witnesses and write incident reports as necessary.
  • Follow and adhere to policies and procedures needed to maintain security within the venue and perimeters.
  • Work closely with operations staff to meet visitors and event needs while maintaining safety and security measures.
  • Respond immediately to fire control center to locate, acknowledge, and silence alarm.
  • Respond to all safety and public safety calls in a professional and timely manner.
  • Document all activity, movement, and repairs in appropriate logs, ensuring all incidents are accurately described.
  • Respond to calls for service, evaluate the situation, work towards a successful resolution, and communicate status with management.
  • Gather all initial and applicable information from persons involved in security or safety-related incidents.
  • Log vendors/visitors in and out as needed.
  • Log keys, radios, badges, and PPE in and out as needed.
  • Report, document, and maintain records of incidents using the incident reporting form.
  • Maintain patron, employee, and company confidentiality.
  • Work in compliance with the provisions of the Occupational Health & Safety Act.
  • Other duties as assigned.

Requirements
  • A minimum education level of High School Diploma or its equivalency is required.
  • 1-2 years of related work experience.
  • Must be able to read, write, and communicate fully and fluently in English.
  • Prior experience in the public safety/security field, monitoring a large CCTV network, and a familiarity with camera operations and video retrieval are preferred.
  • Valid driver's license is required.
  • Friendly, diplomatic, and outgoing attitude.
  • Excellent interpersonal and communication skills.
  • Ability to stand for long periods, climb stairs, and work in all variations of outdoor weather conditions.
  • Effectively perform and respond in crisis situations and to be able to work under pressure without the loss of composure.
  • Have sound reasoning and exhibit maturity in decision-making.
  • Ability to memorize, recollect, and quickly retrieve relevant information.
  • Skilled at interacting effectively and calmly with angry or emotional patrons and/or employees during intensely aggravated circumstances.
  • Ability to assess and evaluate situations effectively.
  • This position requires the ability to apply independent judgment and discretion, as well as the identification, analysis, and resolution of security-related matters.
  • Ability to operate radio or telephone equipment to communicate critical information to management and public safety/security personnel on location while following established protocols and notifying emergency services.