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Helpdesk Support Specialist
2 months ago
Helpdesk Support Technician Role
Selectek is seeking a skilled Helpdesk Support Technician to join their team. This role involves providing technical support to users, building WIN10 computers, and assisting with software installations.
Key Responsibilities:
Provide timely and accurate technical support to end-users.
Build WIN10 computers in accordance with company guidelines and assist users with transferring files and certificates.
Install software for project teams after verifying proper licensing.
Maintain accurate hardware and software inventories.
Troubleshoot hardware and software problems and perform corrections.
Maintain printers, copiers, and other technology devices as assigned.
Sanitize computers returned by users and update computer information in active directory and IT inventory system.
Ensure adherence to IT security policies and procedures.
Requirements:
2+ years of experience working in a helpdesk capacity in a Microsoft domain environment.
Experience with Win10 and Active Directory.
Strong verbal and written communication skills.
Organized with attention to detail.
This role requires a mix of hardware and software support, with a focus on Active Directory and WIN10 experience. The ideal candidate will be a US citizen and have no security clearance requirements. The pay range is $25/hour - $30/hour, and the term of assignment is 6 months temp to perm. The work schedule is Monday - Friday 7am-4pm with no flex time, and overtime is minimum. Travel is not required, and work attire is business casual. A background check and drug test are required.