Client Satisfaction Ambassador

2 weeks ago


Roanoke, Virginia, United States Graybar Full time
Job Description
In this exciting role, you will have the opportunity to make a real difference in the lives of our customers. As a Customer Service Representative, you will serve as a key contact and liaison for customers, ensuring their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests, and providing support needed in a timely, professional, and courteous manner.

Responsibilities
• Deliver exceptional customer experiences that meet or exceed expectations
• Manage customer interactions, including phone calls, emails, and written correspondence
• Collaborate with internal teams to resolve customer issues and concerns
• Develop and maintain knowledge of Graybar products and services to effectively communicate with customers
• Stay up-to-date on industry trends and best practices to continuously improve customer service skills

Requirements
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Proficiency in using technology to manage customer interactions and data
• High school diploma or equivalent required; 4-year degree preferred

What We Offer
• Competitive salary and benefits package
• Opportunities for career growth and development
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Professional development opportunities to enhance skills and knowledge

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